Q: How do I use my payment credits?
Payment credits are attached to your registration record and your primary email address used for ITSMF communications. During the online registration process, payment credits are automatically applied to the registration fee total on the payment page.
Q: How long do I have to use my credits?
Payment credits will be available in your record to use until they have been depleted or until December 31st of the current year.
Q: What happens once I’ve used up all of my credits?
Once payment credits have been depleted, you can register for the ITSMF Symposium at the discounted rate of $375.
Q: What if I don’t have enough credits to cover my symposium cost?
Credits may be consumed by costs associated with special events and/or merchandise that may be added to your symposium registration. If your payment credits do not cover your entire Symposium cost, you can pay the remaining balance with a credit card. You can also apply a Partner promo code to cover your costs.
Q: Can I just pay for the remaining symposiums in advance with my membership fees?
Yes! When requesting your invoice for membership fees, simply ask to include the cost of the remaining two symposiums on that invoice. Once the invoice is paid, you will receive additional credits in your record to cover those events.
Q: I had to cancel my registration. Will my credits be refunded?
Payment credits will be refunded based on the current refund policy for all payment methods. Please view the refund/cancellation policy for that event.
Q: I still have credits left. Can I use them for the next year?
No, unused credits are associated with the current year’s membership and DO NOT rollover to the next year. When you renew your membership for another year, you will receive new payment credits for that year.